Customizable approach targets airport customer experience for loyalty, customer retention and revenue growth
September 27, 2022
VANCOUVER, CANADA – Modalis Infrastructure Partners, a global strategic investment advisory and professional services firm for the airport industry with experience in over 100 countries, has today launched airportCX by Modalis, a customer experience-focused service that helps airports fully harness the difference that stellar customer experience can make. airportCX offers a full-spectrum suite of services and solutions, developed to align organizational objectives, identify and fill gaps with proven strategies and processes, measure success and course correct as needed. airportCX is complimentary to the Modalis integrated suite of services, particularly airportQM, which specialises in airport quality management and operational performance.
The Modalis team of experts works with each airport to determine its objectives and resources, and builds a bespoke program designed to meet needs and drive positive results. From diagnostics and recommendations on what to prioritize to bringing stakeholders along on the journey and building a roadmap for continuous improvement, airportCX acts as a blueprint for powering positive experiences.
“From increased loyalty and customer retention to creating brand advocates and growing revenue, airportCX has been created from the ground up by a team of industry veterans to drive results—for your customers and your airport organization,” says Curtis Grad, Chief Executive and founding partner of Modalis. “Importantly, airportCX can adapt to any airport’s needs, whether you’re just beginning your customer experience journey or looking to refine an already well-developed program.”
“We are delighted to add airportCX to our suite of Modalis services,” says Fernando Lopez Calleja, Modalis Partner and Managing Director of airportQM. “In the midst of the recovery from the global COVID-19 pandemic we are seeing notable changes to passenger needs and expectations, and believe that a dedicated focus on airport customer experience will be invaluable to our airport clients.”
airportCX is part of a suite of services offered by Modalis that encompass strategic advisory services, business intelligence, quality and safety management, operational readiness and talent sourcing. To learn more about airportCX or any of the range of available Modalis services, please visit https://modalis.ca/airportcx-by-modalis/.
About Modalis Infrastructure Partners
Modalis Infrastructure Partners Inc. is a strategic investment advisory and professional services company specializing in international transport infrastructure privatization, investment, development and operations. Modalis and its a highly experienced international network of industry professionals have an extensive track record of success in challenging and dynamic project and operational environments, with collective experience spanning six continents and providing strategic leadership on the full life cycle of transport infrastructure investments. Modalis provides flexible and scalable resources with a broad range of skill sets and professional expertise which can be deployed quickly for short, medium and/or long-term assignments, delivering real-world, on-the-ground experience and a 360-degree view of individual projects, with insight from various and often competing perspectives.
About Modalis airportQM
airportQM is a professional services company providing specialist consultancy services to airports and the aviation industry, through Audit and Assessment, Regulatory Compliance, Advisory Services, Operational Readiness and Airport Transfer, and Customer Experience Excellence. For more information, please visit https://airportqm.com/